The platformization of the enterprise
How modular platforms, APIs and modernized applications can reduce structural complexity while accelerating digital products and AI adoption.
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Digital
Connect digital strategy, technology, products, operations and customer experience to enterprise priorities.
Discover the macroEditorial overview
Articles
Digital transformation after the transformation era
Why the next digital agenda is less about isolated programs and more about architecture, platforms, governance and measurable enterprise value.
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Content strategy decides what deserves to be published and why
Editorial value comes from choosing relevant subjects, useful formats and clear perspectives for defined audiences.
Digital governance determines how technology choices are made and controlled
It defines authority, standards, escalation and accountability across digital investments, products and platforms.
Strategic challenges
When does custom development create advantage rather than permanent maintenance?
The challenge is deciding where bespoke capability matters enough to justify long-term ownership and technical responsibility.
Which cyber risks deserve investment, and which can the business consciously accept?
The challenge is allocating finite resources across exposures with different likelihoods, impacts and control economics.
POV
A CRM should not become a digital archive of unresolved commercial complexity
If processes and ownership remain unclear, more fields and automation simply make dysfunction harder to unwind.
An inactive channel is often better than an irrelevant one
Organizations should leave platforms where they have no audience, purpose or credible contribution rather than publish by habit.
Strategic impact
A coherent identity strategy reduces unnecessary access and privilege exposure
Lifecycle controls and contextual authorization help align access with current need rather than historical entitlement.
Disciplined implementation reduces disruption across complex technology change
Clear migration, integration and cutover logic helps new systems enter operation without losing process or data continuity.
What we observe
Web applications often become difficult to change because boundaries erode slowly
Incremental features and shortcuts create tight coupling until routine updates require disproportionate testing and coordination.
Experience programs often optimize visual design while neglecting technical friction
Slow loads, inconsistent states and inaccessible interactions can undermine even well-designed customer journeys.