Designing the next business model before the current one plateaus
How companies can identify new value pools and build business models that combine differentiated customer value with scalable economics.
Read articleRelated macro
Articles
How companies can identify new value pools and build business models that combine differentiated customer value with scalable economics.
Read articleHow leaders can make sharper choices on where to compete, where to invest and what to stop when multiple structural shifts hit at once.
Read articleFocus
Creating significant customer value does not guarantee attractive economics when suppliers, channels or customers capture a disproportionate share.
Revenue potential alone says little about attractiveness when bargaining power, acquisition effort, implementation and cost to serve vary materially.
Strategic challenges
Customer enthusiasm can coexist with weak pricing, expensive acquisition or an operating model that becomes uneconomic at scale.
Revenue may remain healthy after technology, customer behaviour or competitive alternatives have begun weakening a product's future role.
POV
Strong execution cannot preserve advantage indefinitely when the underlying structure determining value capture is moving elsewhere.
Corporate strategy should ask whether the parent is the best owner, not simply whether the underlying business is attractive.
Strategic impact
Staged validation makes it possible to expand commitment only after the assumptions carrying the greatest risk have been tested.
Direct, wholesale, retail and digital routes create stronger systems when their roles are explicit rather than competing for the same demand.
What we observe
We frequently see detailed personas that create little guidance about which customers, occasions or economics should actually be prioritised.
We frequently see strategy focused on outperforming incumbents while deeper changes are altering where future profit will be created.